top of page

Refund Policy

At Harmoni Sensations, we strive to provide you with high-quality products and exceptional customer service. However, due to the nature of our handmade soaps, we have implemented a strict refund policy to ensure cost-effectiveness while addressing customer concerns. Please review our refund policy below:

  1. Product Eligibility:

    • Only unopened and unused products in their original packaging are eligible for a refund.

    • We cannot accept returns or offer refunds for products that have been opened, used, or tampered with due to hygiene reasons.

  2. Timeframe:

    • Refund requests must be made within 7 days of receiving the product.

    • Beyond this period, we are unable to process refund requests.

  3. Proof of Purchase:

    • To initiate a refund, you must provide a valid proof of purchase, such as an order confirmation or receipt.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.

    • We recommend using a trackable shipping method to ensure the safe return of the product.

  5. Inspection and Refund Process:

    • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.

    • If the product meets the requirements, a refund will be processed to the original payment method within 5 business days.

  6. Non-Refundable Items:

    • Samples, promotional items, or gifts with purchase are non-refundable and cannot be returned.

    • Shipping fees are non-refundable.

  7. Damaged or Defective Products:

    • If your product arrives damaged or defective, please contact our customer support within 48 hours of delivery.

    • We may request photographic evidence or additional information to assess the situation.

    • In such cases, we will either replace the product or provide a refund, including any applicable shipping costs.

Please note that our refund policy is designed to ensure cost-effectiveness and maintain the quality of our products. By making a purchase with us, you agree to comply with this policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible solution to any issues you may encounter.

bottom of page